For reviewers to make full use of the iConsole event audit features, administrators must configure these features in the Administration console:
Field labels and list items in the iConsole Issue dialog are fully configurable, so administrators can customize the terminology and available options to meet your organization’s requirements. For example, they can define multiple 'audit status' labels, 'actions taken' labels and other predefined comments. They can also specify additional, mandatory updates to the audit trail when a reviewer changes an event's audit status. For audit emails, administrators can also predefine recipient addresses and the email subject.
Administrators can customize the behavior of audit buttons in the iConsole toolbar. These buttons allow reviewers to instantly change specific audit details from one value to another. For example, they can configure a button to automatically change the audit status of the currently selected events, or to change the 'Action Taken' from 'Reviewed' to 'Referred to Compliance Officer'. Up to ten separate buttons can be configured.
Note: If you reconfigure an audit buttons, the changes only become effective when a reviewer next logs into the iConsole. Reviewers currently logged on to the iConsole must log off and log back on before these changes become effective.
Administrators can define templates for audit emails and make them available to reviewers in the iConsole (in the Compose Email dialog). These templates can include predefined recipient lists, plus predefined body and subject text to match your organization's terminology and requirements. Reviewers can use these templates, and change the predefined details if necessary, when composing audit emails.
Important! If these event auditing features are not fully configured in the Administration console, then event auditing will not be available in the iConsole. That is, reviewers will not be able to audit events in either console.
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