Archive Integration Guide › Symantec Enterprise Vault Integration › Troubleshooting › Searches Fail After Installing SEV Service Pack

Searches Fail After Installing SEV Service Pack

Symptom:

After installing an Enterprise Vault service pack, when a reviewer searches for Domino emails archived in EnterpriseVault, the search fails to retrieve any emails.

This problem occurs because the new versions of the Enterprise Vault assemblies no longer match the versions in wgninfra.exe.config. Consequently, the Remote Data Manager can no longer load the required assemblies.

Both the iConsole and Data Management console display a Failure to Retrieve Mail notification message. Entries are also written to the CA DataMinder activity log on the RDM host server. These log entries are:

• Failed to load assembly
• Unable to retrieve email

Note: In the current CA DataMinder release, log files are typically stored in CA's \data\log subfolder of the Windows All Users profile.

Solution:

Repair the Remote Data Manager (RDM) and then reconfigure the Domino journal task.

To repair the CA DataMinder server.msi image.

1. On the RDM host server, use the Add or Remove Programs applet to change the CA DataMinder Server program.
2. When the installation wizard starts, go to the Program Maintenance page and click Repair.

   The wizard examines the newly installed Enterprise Vault assemblies and updates the information in wgninfra.exe.config.

To reconfigure your Domino journal task configuration file

1. Find the journal task configuration file, EVLotusDominoJournalTask.exe.config.

   By default, this file is in C:\Program Files\Enterprise Vault on the Enterprise Vault server.

2. For each assembly in the configuration file, verify that the newVersion parameter in each <bindingRedirect> element matches the version of Enterprise Vault that you are using (the file contents are shown below). For example:
   • If you installed SP2 for Enterprise Vault 9.0, verify that the newVersion parameters are set to:

     <bindingRedirect oldVersion="9.0.1.0" newVersion="9.0.2.0" />
     

   • For future, as-yet-unreleased service packs (for example, Enterprise Vault 9.0 SP3), verify that the newVersion parameters match the service pack number. In the case of SP3, verify that the newVersion parameters are set to:

     <bindingRedirect oldVersion="9.0.1.0" newVersion="9.0.3.0" />
     

3. Save the changes to EVLotusDominoJournalTask.exe.config.