There are three related dashboard parameters:
AF1_escalated AF2_escalated AF3_escalated
Use these parameters to determine which events are included in the Escalated Events metric.
By default, AF1 is set to 'escalate' while AF2 and AF3 are set to NULL. This means event gets added to the Escalated Events metric only if they have an any audit status of 'Escalate'. To broaden the Escalated Events metric definition, set these parameters to any combination of supported audit values.
AF1, AF2 and AF3 refer respectively to audit fields Field 1, Field 2 and Field 3.
@AF1_escalated=NULL or <Audit value> @AF2_escalated=NULL or <Audit value> @AF3_escalated=NULL or <Audit value>
AF1_escalated=>NULL or <Audit value> AF2_escalated=>NULL or <Audit value> AF3_escalated=>NULL or <Audit value>
Enclose the <Audit value> in single quotes.
Values are not case-sensitive.
The data warehousing job uses a LIKE operator when querying the values in an event's audit fields.
Examples
The following examples match events with AF2 values of 'Escalate to Management' or 'Escalate to HR', and so on.
@AF2_escalated='esc' AF2_escalated=>'esc'
Field 1, Field 2, and Field 3 are configurable in the Administration console. Click Tools, Audit Options, General tab to edit these fields. Field 1 is usually set to 'Audit Status'. For details, see the CA DataMinder Administration console online help; search for 'event auditing: customizing the audit features'.
Reviewers use these fields to update audit details for captured events in the iConsole.
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