Platform Deployment Guide › Mapping Events to Users › Mapping IM Conversations to Users

Mapping IM Conversations to Users

IM conversations can be imported into the CMS embedded within EML files (Internet emails). The import process involves the following steps:

1. Use IMFrontEnd.exe to extract the IM data from dump files and generate CNV files.
2. Use the Cnv2EML.exe utility to extract the IM conversations from these CNV files and embed them within EML files.
3. Use Event Import to import the EML files.

The following methods are used to store IM participants and determine which policy is applied.

Searching by user

Providing that the participants’ email addresses were available in the original IM dump file, the addresses for each participant in an IM conversation are stored as recipients in the EML email.

Which user policy is applied?

The Cnv2EML.exe parameter EML.From determines which policy is applied to the EML email. This parameter specifies an email address that the policy engine (PE) then compares against a list of internal address patterns. If the address is deemed internal and it can be mapped onto an existing CA DataMinder user account, the PE applies that user account’s policy. If no matching CA DataMinder user can be found, or if the sender is deemed to be external, default policies handle emails from unrecognized senders.

More information:

Default Policies for Emails From Unrecognized Senders