Release Notes › Known Issues › Tracking ID 576-13: Notes Agent Fails for Multi-Users Already Using Lotus Notes

Tracking ID 576-13: Notes Agent Fails for Multi-Users Already Using Lotus Notes

(Windows Vista and Windows 7 only; multi-user Notes installations only)

After installing the CA DataMinder Notes agent on a Windows Vista and Windows 7 client machine hosting a Notes multi-user installation, the agent fails to detect emails sent or received by any users who were already using Notes on the client machine before the agent was installed. The workaround is to edit the individual user's notes.ini configuration file

To edit notes.ini

1. Find notes.in in the user's application data folder. For example:

   C:\Users\FrankSchaeffer\AppData\Local\Lotus\Notes\Data

   Note: A user's \AppData\Local folder may be hidden. Change the view options of the parent folder to make hidden folders visible.

2. In notes.ini, locate the EXTMGR_ADDINS line in the [Notes] section.

   If the line does not exist, add:

   EXTMGR_ADDINS=wgnemno.dll
   

   If the line does exist, then add 'wgnemno.dll' to the existing list using a comma separator. For example:

   EXTMGR_ADDINS=logdll,amgrdll,wgnemno.dll
   

3. Restart Lotus Notes for the change to take effect.

Note: This problem only affects 'already-active' Notes users. If a user has not used Notes on the client machine before the Notes agent is installed, the agent will successfully detect their emails when they start using Notes after the agent has been installed. In addition,, single user Notes installations and Notes users on Windows XP machines are wholly unaffected.