Release Notes › Known Issues › Tracking ID 574-69: Incident Dashboard Does Not Support Non-UTF Databases

Tracking ID 574-69: Incident Dashboard Does Not Support Non-UTF Databases

CA recommend the following Oracle database versions for use with CA DataMinder:

• Oracle 10g (10.2.0.4 or later)
• Oracle 11gR1 (11.1.0.7 or later)
• Oracle 11gR2 (11.2.0.1)

With earlier versions of Oracle 10g (such as 10.2.0.1 and 10.2.0.3), the Incident Dashboard can produce compilation errors if the database is configured with the default character set (where NLS_CHARACTERSET = <WE8MSWIN1252>).

The workaround for this problem is to configure the database to use a UTF-8 character set before installing CA DataMinder.