When you search for NBA email (or Webmail) events in the iConsole, the usual range of search filters are available, including email addresses, internal or external, and so on. However, be aware that you may not be able to search by user or group.
The NBA is explicitly designed to capture external emails, sent from inside your organization and destined for the Internet. Therefore, one of the simplest ways to review NBA emails is to search for external emails.
To allow the iConsole to identify external emails that you have imported using Event Import, you must first set up your Event Import configuration file or, for Import Policy jobs, your user policies to identify and flag internal emails. By definition, all other ‘non‑internal’ emails are flagged as external. You can then set an ‘External’ filter when customizing your email searches in the iConsole.
Using the iConsole Standard Search, you can filter your search by sender or recipient email address. In particular, this allows you to restrict your search by Webmail channel. For example, you can retrieve all emails where the sender’s address matched ‘*@hotmail.com’ or ‘*@yahoo.co.uk’.
Important! Typically, you cannot search for NBA emails by user or group. This is because the senders of such emails frequently use private Webmail addresses.
If the sender of a Webmail has used an unrecognized email address (such as, mysteryman@hotmail.com) that is not associated with any CA DataMinder user accounts, CA DataMinder stores the email address as an event participant, but it cannot map the address to a CA DataMinder user. This means that you cannot search for such Webmails by sender or user group.
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