Policy Guide › Protecting Emails › Integration With E-mail Servers › Interactive Warnings › Interactive Warnings and Followup Messages

Interactive Warnings and Followup Messages

The sender of an email can receive a warning and, if necessary, a follow-up message from the email server agent. The text content of these messages is configurable, by using template text files referenced in the registry

Warning message

This is the first message the user receives. It is sent automatically when the agent intercepts an email that has generated a warning or inform event. By default, the message has the user’s original email attached and states that it has triggered one or more warnings. It lists the warnings and advises the sender that if they want the email to be sent, they must reply to the warning message.

‘Unmatched response message’

This message is automatically sent when the user replies to the warning message, but the original email is no longer on the Exchange or IIS server. In this situation, the user’s reply cannot be matched to the original email and so the email cannot be released and sent. Replies are matched to their corresponding emails by a unique ID in the Subject. The original email may no longer be on the Exchange or IIS server for any of the following reasons:

• The user replied too late and the warning 'autoheed' timeout expired. (This timeout is defined by WarningHeedTimeoutMins.)
• The user replied to the warning more than once. The first reply matches the original email and allows it to be sent, which in turn, removes it from the Exchange or IIS server. Any subsequent replies therefore cannot be matched.
• The maximum number of pending warnings was reached and the user was unable to reply to the warning message before it was autoheeded.
• (Exchange 2007 and 2010 server agents, IIS SMTP agent) The agent holding the pending email and the agent holding the response email (the reply from the user) cannot communicate.

More information:

Interactive Warning Registry Values

Setting Up Interactive Warnings

The text content of the warning email is fully configurable. You define the text content by editing a message template stored on the email server. These message templates support a number of variables (such as %subject% or %to%) that you can use to customize the warning message based on the circumstances of the original email that caused a trigger to fire.

However, before you can roll out interactive warning emails across your organization, you need to set up your email server agents. For example, in addition to defining your message templates, you need to create Compliance Release mailboxes and configure the CA DataMinder agents to use these mailboxes. Full instructions are in the Message Server Integration Guide.