Platform Deployment Guide › Known Issues (Deployment) › iConsole › Unable to Download or Forward Original .msg File

Unable to Download or Forward Original .msg File

Applies to Microsoft IIS 5.x only.

If the iConsole application server uses IIS 5.x, attempts by reviewers to download emails can result in errors:

• When using the Download email feature to download an event’s original .msg file, the user gets a ‘Unable to retrieve mail message’ error.
• When trying to send an audit email with the original message attached, the user gets a ‘Unable to send mail’ error.

The reason for both error messages is the same. In order for IIS 5.x to use MAPI services on the application server, the local IWAM_<machinename> user must have local administrator rights.

To assign these rights

1. Open the Computer Management applet. This is available from the My Computer applet.
2. Browse to Local Users and Groups:
   1. Open the Groups folder, right-click Administrator and choose Properties.
   2. In the Properties dialog, add the user IWAM_<machinename> to the Administrator group.
3. Restart the IIS service.