When IM conversations and Bloomberg messages are converted to EML emails, CA DataMinder policy engines need to distinguish between ‘genuine’ emails sent using Outlook or Notes and ‘embedded content’ emails that are really IM conversations or Bloomberg messages.
However, details such as the event type, IM network and event participants cannot be saved as conventional email attributes. To overcome this problem, Cnv2email.exe and BB2email.exe store these details as bespoke x-headers in the EML email. Policy engines automatically detect these x‑headers when processing the EML email and store the relevant details with the event on the CMS.
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