Platform Deployment Guide › iConsole Deployment › Post-deployment Tasks › Set Up iConsole Timeouts › Modify the Web Service Timeout

Modify the Web Service Timeout

Note: It is highly unlikely that you need to modify this registry value.

Each time an individual event is viewed in the iConsole, the front-end web server calls the web service on the application server. By default, this call times out after 100 seconds. That is, the front-end web server has 100 seconds to download and display the event in the Search Results screen.

But for extremely large events (whose size is measured in tens of megabytes), or where retrieval of the stored event from a third-party archive is slow, this timeout may expire before the event has fully downloaded. In these exceptional conditions, increase the web service timeout.

To increase the timeout for large files

1. Modify a value in the web registry key on the iConsole front-end web server:

   WebServiceTimeoutSeconds

   Type: REG_DWORD

   Data: Specifies the timeout (in seconds) for the web service running on the application server. Defaults to 100 seconds. Increase this timeout if extremely large events are failing to display in the iConsole Search Results screen.

2. If you do increase the timeout, also increase the iConsole request timeout:
   1. Browse to the CA DataMinder installation folder.
   2. Edit the web.config file on the front-end web server.
   3. Find the httpRuntime executionTimeout attribute and set this timeout to be approximately 10 seconds longer than the WebServiceTimeoutSeconds timeout.