Note the following requirements for the External Agent API:
The External Agent API is included in the integration.msi and integration_x64.msi installation packages.
The External Agent host machine must have either an Exchange compatible application or Lotus Notes installed.
For complete information on the platforms, operating systems, database products, and the supported versions, see the CA Data Protection 15.0 Compatibility Matrix.
(Applicable to the WgnImportConnector interfaces only)
For NTFS file systems, we recommend that you disable creation of 8.3 file names on the External Agent API host machine. If 8.3 file creation remains enabled, performance may be adversely affected.
The version of the External Agent API must match that of Event Import.
For example, if Event Import 6.0 is installed, you must use version 6.0 of the External Agent API. Also, Event Import must be configured to import EVFs.
If you use the External Agent API to convert emails from an EAS archive into EVF files, the API requires the EAS indexer process IndexerService.exe, versions 3.2.1.992, 4.2.0.1624, or 4.3.1.1962.
If the External Agent API and CA Data Protection (whether a server or client machine) are installed on the same machine but you subsequently uninstall the External Agent API, you must repair the remaining CA Data Protection installation to ensure it operates correctly after removing the External Agent API.
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