Policy Guide › Detecting Key Text › Basic Rules

Basic Rules

When a trigger detects key words or phrases:

• It matches only whole words. So unipr does not match Unipraxis.
• Matching is not case-sensitive. So unipraxis matches Unipraxis.
• Spaces between words create a single, composite search term. So if the search text is unipraxis solutions, the trigger confirms a match if it detects the phrase Unipraxis solutions. Any differences in capitalization are ignored.
• By default, a trigger ignores the hyphen in hyphenated words. So email matches email and e-mail.
• By default, a trigger matches punctuation but ignores spacing (including tabs and line breaks).
• Some characters and symbols require special handling. Details are in the technical note ‘Search text variables’, available from CA Technologies Technical Support: http://ca.com/support.

Note: To prevent excessive memory usage, you can specify a limit on the maximum size of files to be searched, using the Maximum Size of Files setting in the user policy System Settings folder.

More information:

Punctuation Matching