Deployment Guide › Third-Party Integration › Remote Data Manager › Install the RDM

Install the RDM

You install the RDM using the CA DLP server installation wizard. But note the requirements above.

To install the RDM

1. Launch the CA DLP installation wizard. To do this, run setup.exe in your CA DLP distribution image.
2. In the Installation Type screen, choose Advanced Installation.
3. In the Advanced Install Options screen, choose CA DLP Platform and then click Install.

   This launches the CA DLP server installation wizard in a separate window.

4. In the server installation wizard, navigate to the Customer Setup screen.
5. In the Custom Setup screen, expand the Enterprise Server feature and choose Remote Data Manager.
6. In the Service Accounts screen, specify the logon account used by the local CA DLP infrastructure service, wgninfra.exe.

   Important! By default, the infrastructure logs on as a LocalSystem account but you must change the service’s logon account to a named user!

   Click the Browse button for the Infrastructure service, then enter the domain, name and password for the account you want to use. This account requires the ‘Log on as a service’ security privilege. Note also:

   ZANTAZ EAS integration

   The CA DLP infrastructure service account must have EAS permissions to retrieve archived data. In EAS, this account, must be listed in the Account Administrator dialog and must have the IIS Content Retrieval for Indexing\Restore permission. This prevents authentication errors when the IIS server connects to the email archive server.

   Symantec Enterprise Vault integration

   The CA DLP infrastructure service account must be the same as the EV ‘Service User’. For details, refer to your Enterprise Vault documentation.

   EMC EmailXtender integration

   The CA DLP infrastructure service account must be the same as the EmailXtender service account.

   EMC SourceOne integration

   The CA DLP infrastructure service account must be the same as the SourceOne service account.

7. In the Remote Data Manager Configuration screen, specify the target archive.

   Archive type

   Choose the archive that you want to integrate with.

   EAS Server and Port

   Only applicable to EAS integration. Specify the name of the IIS server that will service RDM requests. You must also set the port number on which IIS listens for data requests from the RDM. This defaults to port 80.

   Important! You must specify the IIS server by name, not by its IP address, even if the IIS server and RDM are on separate subnets. If you specify its IP address, the IIS server will not be able to authenticate the RDM.

   Autonomy Message Manager

   (For Message Manager integration only) Specify the name or IP address of the Message Manager machine hosting the Archive server.

   SourceOne Server

   (For EMC SourceOne integration only) Specify the name or IP address of the machine hosting SourceOne (that is, the DMS server).

8. In the final wizard screen, click Install to start the file transfer.
9. Perform any necessary post-installation tasks. In particualr, ensure that you have:
   • Assigned the ‘Log on as a service’ security privilege’ to the infrastructure logon account.
   • Included the EAS server as a trusted intranet site.

   Further post-installation tasks are required to enable the RDM to retrieve events from the following archives and applications:

   • Autonomy Message Manager integration
   • EAS integration
   • EMC SourceOne integration
   • EMC EmailXtender integration
   • IBM DB2 CommonStore integration
   • ZANTAZ Digital Safe integration
10. Restart the local CA DLP infrastructure service to activate the RDM.

More information:

Assign the 'Log on as a service' privilege

RDM Requirements