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Install the Universal Adapter

The procedure is summarized below. For full instructions, see the Universal Adapter Guide, available from CA Technical Support.

  1. Outlook email client: Ensure that Microsoft Outlook is installed on the target UA server.

    Note: You must use Outlook as your MAPI client. You cannot use an Exchange Server Management Pack instead of Outlook.

  2. Specify the UA domain user: Note the following requirements for this user:
  3. Install a de-duplication database: This step is optional. If you do not install a de-duplication database, the Universal Adapter will continue to process emails, but will be unable to remove duplicate emails.
  4. Install the Universal Adapter: To do this, you run the UA installation wizard provided by CA. This installs the UA service onto the local machine.