Troubleshoot CA APM Cross-Enterprise › Correlation ID NotFound

Correlation ID NotFound

Symptom:

The Correlation ID was not fund in the SMF record.

Reason:

CA SYSVIEW may not have been able to find the decoration. For more information about how this is done, see About Cross-Process Transaction Traces.

Note: A decoration is the the transaction attribute annotation.

When CA SYSVIEW finds a decorated transaction, it creates a Correlation IDs segment in the SMF record for the transaction and writes the SMF record to the CA APM Cross-Enterprise TCP/IP port.

Solution:

Verify that the SMF record for a transaction contains the correlation ID, execute the SYSVIEW CTRANLOG command and select an SMF record that was run as the result of some frontend application. The SMF report should contain a Correlation IDs segment. If this segment is not listed in the SMF record, CA SYSVIEW did not find it in the transaction and the SMF record was not sent to the agent.

Possible reasons why SMF records are not given with a correction ID

• The frontend web services, CTG, and MQ traces are not properly configured. Check the agent's log for errors related to respective frontend traces and correct them.
• If frontend traces are configured properly, then it could be a CA SYSVIEW specific issue. Please contact your CA SYSVIEW administrator if this is the case.