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SMF Transactions Traces Missing

Symptom:

SMF Transactions are missing in the Transaction Trace Viewer

Reason:

The CA APM Cross-Enterprise SMF record port configuration (ppz.smf.socket.port) specified is not the same as the port specified in the group pointed to by the Wily-Introscope-PortList parameter for each CICS logger in CA SYSVIEW.

Solution:

To verify that the SMF record for a transaction contains the correlation ID, execute the SYSVIEW CTRANLOG command and select an SMF record that was run as the result of some frontend application. The SMF report should contain a Correlation IDs segment. If this segment is not listed in the SMF record, CA SYSVIEW did not find it in the transaction and the SMF record was not sent to the Agent.