Troubleshooting Guide › Troubleshooting SAM › RunAs Password Consumer Request Times Out

RunAs Password Consumer Request Times Out

Valid on Windows

Symptom:

I configure a Windows RunAs password consumer to let a user execute the RunAs utility to perform a task. When the user executes the RunAs utility, the password request times out and the user cannot execute the utility.

Solution:

To fix this problem, increase the value of the following registry entry:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\AccessControl\Instrumentation\Plugins\RunAsPlg\CommunicationWaitTimeout

The registry entry specifies the time, in seconds, that the password consumer waits for a reply from the SAM Agent.

Example: Change the Value of the CommunicationWaitTimeout Registry Entry

The following example increases the value of the CommunicationWaitTimeout registry entry to 30:

AC> env config
AC(config)> editres CONFIG ACROOT section(Instrumentation\PlugIns\RunAsPlg) token(CommunicationWaitTimeout) value(30)
(localhost)
Successfully set the token.