Troubleshooting Guide › Troubleshooting UNAB › Cannot View UNAB Endpoint in World View

Cannot View UNAB Endpoint in World View

Valid on UNIX

Symptom:

I use CA ControlMinder Enterprise Management to manage UNAB endpoints, but a UNAB endpoint does not appear in World View.

Solution:

Verify that the UNAB endpoint can communicate with the Distribution Server. Do the following on the UNAB endpoint:

1. Verify that the value of the Distribution_Server configuration setting is set to the name of the Distribution Server computer.

   The Distribution_Server configuration setting is located in the communication section of the accommon.ini file.

   Example: ssl://ds.comp.com:7243

   Note: By default, the Distribution Server is located on the Enterprise Management Server.

2. Verify that the Message Queue password is correct. The endpoint uses this password to communicate with the Distribution Server. Do the following:
   1. Open a command prompt window.
   2. Run the following command:

      acuxchkey -t pwd "password"
      

      password

      Defines the Message Queue password. By default, this password is the communication password that you define when you install CA ControlMinder Enterprise Management.

3. Restart the UNAB agent, as follows:
   1. Navigate to the UNAB lbin directory.

      By default, this directory is under /opt/CA/uxauth

   2. Restart the UNAB agent:

      ./uxauthd.sh restart
      

4. Verify that the Message Queue server is running, as follows:
   • Windows—verify that the CA Access Control Message Queue service is running.
   • UNIX—verify that the tibemsd process is running
5. Check the syslog or event viewer for Message Queue server communication errors.
6. Set the Message Queue server to log communicated-related messages to a log file. Do the following:
   • UNIX:
     1. Open the pmd.ini
     2. Modify the debug_mode token in the [endpoint_management] section to 1
   • Windows:
   1. Navigate to the following registry key:

      HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\AccessControl\Pmd\ DMS_NAME\endpoint_management
      

   2. Modify the debug_mode token value to 1
7. Restart the Enterprise Management Server to apply the changes. Review the endpoint_management.log file located in the DMS directory for communication messages.

   You have verified that the UNAB endpoint can communicate with the Distribution Server.