Troubleshooting Guide › Troubleshooting UNAB › User Cannot Run Commands on a UNAB Endpoint

User Cannot Run Commands on a UNAB Endpoint

Symptom:

I successfully log in to a UNAB endpoint, and UNAB creates a P (permitted) record in uxaudit, the UNAB audit file, that corresponds to my login. However, I cannot run any UNIX commands on the endpoint.

Solution:

The user has previously logged in to the same endpoint with the same username but with a different UID, so the user cannot access their /home directory.

To fix this problem, do the following:

1. Delete the /home directory for the user.

   Note: The /home directory is often located at /home/userName.

2. Ask the user to log in to the endpoint.

   A new /home directory is created for the user. The user can now perform UNIX commands on the UNAB endpoint.