Troubleshooting Guide › Troubleshooting the Reporting Service › How to Troubleshoot the Reporting Service › Troubleshoot the Report Portal

Troubleshoot the Report Portal

The Report Portal lets you access the endpoint data that the Distribution Server stores in the central database to produce built-in reports, or to interrogate the data and produce custom reports. To do this, it uses CA Business Intelligence CA Business Intelligence is a set of reporting and analytic software that is used by a variety of CA products for the purposes of presenting information and supporting business decisions. Included in CA Business Intelligence is [assign the value for boe in your book], a complete suite of performance management, information management, reporting, and query and analysis tools..

To troubleshoot the Report Portal

1. Verify that you use the correct URL to access the reporting interface (BusinessObjects InfoView). The correct URL is:

   http://host:port/businessobjects/enterprise115/desktoplaunch

2. (Windows) Verify that you use the correct menu option to access InfoView.

   To access InfoView, click Start, Programs, BusinessObjects XI Release 2, BusinessObjects Enterprise, BusinessObjects Enterprise Java InfoView.

3. Verify that the following services are started:
   • Apache Tomcat
   • Central Management Server
   • Connection Server
   • Crystal Reports Cache Server
   • Crystal Reports Job Server
   • Crystal Reports Page Server
   • Desktop Intelligence Cache Server
   • Desktop Intelligence Job Server
   • Desktop Intelligence Report Server
   • Destination Job Server
   • Event Server
   • Input File Repository Server
   • List of Values Job Server
   • Output File Repository Server
   • Program Job Server
   • Report Application Server
   • Web Intelligence Job Server
   • Web Intelligence Report Server
4. Test the connection to the CA ControlMinder Universe.

   Note: If the CA ControlMinder Universe does not appear in BusinessObjects Designer, the report package may not be deployed. For more information about how to deploy the report package, see the Implementation Guide.

More information:

Report Package Deployment