Troubleshooting Guide › Troubleshooting and Maintenance Procedures › Information to Provide to CA Support › Generate Diagnostic Information about a UNIX Endpoint

Generate Diagnostic Information about a UNIX Endpoint

The CA Access Control Support utility collects information about your CA Access Control installation to help CA Support diagnose the cause of problems. If you include the CA Access Control database in the snapshot, the CA Access Control Support utility stops CA Access Control before it snapshots the database and restarts CA Access Control when the snapshot is complete.

The CA Access Control Support utility always collects the following information about UNIX endpoints:

• seos.ini—The CA Access Control initialization file
• tmpetc—The files from the CA Access Control /etc directory, including the following:
  • audit.cfg—The audit filter file
  • auditroute.cfg—The audit route filter file
  • nfsdevs.init—A file that contains the NFS defaults for major device numbers for each operating system
  • osver—The operating system version
  • sereport.cfg—The sereport configuration file
  • serevu.cfg—The serevu configuration file
  • trcfilter.init—The trace filter file
• versions.txt—A file that contains versions of key CA Access Control binaries
• Some operating system files, for example, some variable files

If you specify that the CA Access Control Support utility collects information about the CA Access Control database, it collects the following information:

• seosdb—The CA Access Control database
• seosdb.tar—A compressed file of the CA Access Control database
• The lookaside databases for groups, hosts, services, and users

If you specify that the CA Access Control Support utility collects information about the CA Access Control logs, it collects the following information:

• tmplog—The CA Access Control log files
• log.tar—A compressed file of the CA Access Control log directory

To generate diagnostic information about a UNIX endpoint

1. Navigate to the following directory, where ACInstallDir is the directory in which you installed CA Access Control:

   ACInstallDir/lbin
   

2. Execute the following command:

   ./support.sh [-db] [-log] [-all] [-none]
   

   -db

   Collects information about seosdb, the CA Access Control database, but does not collect information about the audit logs.

   -log

   Collects information about the audit logs but does not collect information about seosdb.

   -all

   Collects information about both seosdb and the audit logs.

   -none

   Does not collect information about seosdb and the audit logs.

   Note: If you do not specify an option, the CA Access Control Support utility runs in interactive mode.

   The CA Access Control Support utility snapshots your installation and places the output in the ACInstallDir directory.