Troubleshooting Guide › Troubleshooting and Maintenance Procedures › Information to Provide to CA Support › Generate Diagnostic Information about a Windows Endpoint

Generate Diagnostic Information about a Windows Endpoint

The CA Access Control Support utility collects information about your CA Access Control installation to help CA Support diagnose the cause of problems. You specify the information that the CA Access Control Support utility collects in the ACSupport dialog.

You can collect the following system information:

• System information reports
• The event log

You can collect the following CA Access Control information:

• Common information about the CA Access Control version, home directory, and the status of CA Access Control services
• The CA Access Control registry
• Configuration files for auditing, tracing, and the coexistence utility
• Audit and trace logs, including the audit logs for local PMDBs or DMSs and instrumentation traces
• Authorization and cache statistics
• A list of the CA Access Control executable files and DLLs installed on the computer
• A snapshot of the CA Access Control database, including local PMDBs and DMSs

  Note: If you collect a copy of the CA Access Control database, the CA Access Control Support utility stops CA Access Control before it snapshots the database and restarts CA Access Control when the snapshot is complete.

To generate diagnostic information about a Windows endpoint

1. Navigate to the following directory, where ACInstallDir is the directory in which you installed CA Access Control:

   ACInstallDir\bin
   

2. Double-click ACSupport.exe.

   The ACSupport dialog opens.

3. Complete the dialog and click Proceed.

   The CA Access Control Support utility snapshots your installation and places the output in the ACInstallDir\ACSupport directory.