CAISDI/Soap Version 14.0 delivers support to exploit the CA Service Desk Web Service methods of closing or updating open CA Service Desk tickets. This support is at the CA Soap base level. This level lets the CA products that use the base CAISDI SOAP API enhance their products to provide, close, and update CA Service Desk tickets. CA network management products fit in this category.
CAISDI/els and CAISDI/med will be enhanced in a future release of CA Common Services. Then, the CA products that exploit the CAISDI/els or CAISDI/med APIs are positioned to use this CAISDI/Soap enhancement.
CAISDI/Soap Version 14.0 delivers a new startup procedure in the CAW0PROC data set named CASOAPE. When enhanced CA networking management products are installed that support open and updating CA Service Desk tickets, the following rules apply:
Conversely, if the CA network management products are not running their enhanced levels, continue to use the CASOAP proc to communicate with a CA Service Desk running the Release 6 level WSDL. If CAISDI/els or CAISDI/med products are in use on the same system, start CASOAPE.
The following CA Products use the CAISDI/Soap base API. Therefore, they require the running of the CASOAP proc until these products deliver enhancements that let them run the CASOAPE proc. The enhancement could take advantage of closing and updating Service Desk tickets.
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