CASD Messages › CASD503E

CASD503E

The contact identified as "id" is not an analyst

Reason:

The contact, whose Service Desk logon ID is id, was defined in the Service Desk database, but this contact must be of the type “Analyst” to be used as the assignee on the Service Desk request tickets that are opened.

Action:

Use the logon ID of a valid contact in the CA Service Desk that is of the type “Analyst” and attempt the DEFINE again.