CASD Messages › CASD502E

CASD502E

The attempt to auto-define the contact identified as "id" has failed

Reason:

The contact, whose Service Desk logon ID is id, was not in the Service Desk database, and USD_AUTODEF=YES was in effect, so CAISDI/els attempted to create this contact in the Service Desk database. This message is preceded by a more specific error message describing the error condition itself.

Action:

Use the logon ID of a valid contact in CA Service Desk and attempt the DEFINE again. Alternatively, research the underlying cause of the automatic define failure.