Reason:
The CAISDI/med detected that a requested CA Service Desk REPORTED_BY contact name is not predefined.
Action:
The CAISDI/med task will ignore the CA Service Desk REPORTED_BY contact name specification when opening the current request ticket unless a TEMPLATE name has not been specified on the associated PRODUCT statement, in which case a contact name of System_SD_User will be used by default.
The REPORTED_BY contact name specified must be predefined on the CA Service Desk server to which the request tickets are directed.
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