CASD290W

name AFFECTED_END_USER name is not defined
contact name

Reason:

CAISDI/med detected that a requested CA Service Desk AFFECTED_END_USER contact name is not predefined.

Action:

The CAISDI/med task will ignore the CA Service Desk contact name specification when opening the current request ticket. A contact name of System_SD_User will be used by default.

The AFFECTED_END_USER contact name specified must be predefined on the CA Service Desk server to which the request tickets are directed.