Reason:
CAISDI/med detected that a requested CA Service Desk template name is not predefined.
Action:
The CAISDI/med task will ignore the CA Service Desk template name specification when opening the current request ticket. AFFECTED_END_USER, REPORTED_BY, ASSIGNEE, and PRIORITY values must be present, or they will take default values.
If CA Service Desk templates are to be used to open request tickets, they must be predefined on the CA Service Desk server to which the request tickets are directed.
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