CA Technologies products all use the CAISDI/els interface.
The following CAISDI/med PRODUCT and EVENT initialization statements define the interaction between CAISDI and CA IDMS to generate CA Service Desk tickets for CA IDMS Central Version abends:
/*==================================================================*/
/* Advantage CA-IDMS Product Interface Definitions */
/* */
/* Define Advantage CA-IDMS product ABEND events that are */
/* to be captured by CAISDI/med, and how that information */
/* is to be presented in the ticket to CA Service Desk. */
/*==================================================================*/
/* */
/* Required customization: */
/* */
/* SERVER CAISDI/med name for Service Desk Server */
/* */
/* */
/* NOTE: Sample values for AFFECTED_END_USER, REPORTED_BY, */
/* ASSIGNEE, and TEMPLATE are valid, provided the */
/* CA Service Desk Administrator loads predefined */
/* templates and contacts. Otherwise, customize these */
/* parameters as directed by the Unicenter Service */
/* Desk Administrator. */
/* */
/*==================================================================*/
PRODUCT CA-IDMS, /* Define product name */+
EVENT=ABEND, /* Event qualifier */+
AFFECTED_END_USER=System_IDMS_User, /* Affected End User */+
REPORTED_BY=System_IDMS_User, /* Reported By for tickets */+
ASSIGNEE=System_IDMS_User, /* Assigned contact name */+
PRIORITY=2, /* Priority for tickets */+
/* TEMPLATE='CA-IDMS,Low Priority',/* Service Desk template */+
SERVER=USDSRV01 /* Direct request to this server */
EVENT ABEND, /* Capture ABEND events */+
COMPONENT='IDMS*', /* Advantage CA-IDMS Component ID */+
PRODUCT=CA-IDMS /* Associated product statement */
This example shows how the PRODUCT and the EVENT statement are used to activate the capture of an abend event for a named product and to define the associated CA Service Desk attributes to be associated with tickets that are opened as a result of the abend event.
The PRODUCT parameter operand, CA-IDMS, defines the CAISDI/med product name to associate with abend events captured due to a matching COMPONENT specification. It is this PRODUCT name specification that makes the connection to a specific CAISDI/med PRODUCT initialization statement. This statement defines the CA-IDMS product as referenced in the PRODUCT= parameter of the EVENT statement.
The parameters define the names of predefined CA Service Desk specific entities that are assigned to any generated tickets. The CA Service Desk administrator predefines these named entities on the target CA Service Desk server.
Qualifies that the product events associated with this product definition are abend events.
Defines the contact name that appears in the Affected End User field of the ticket.
Defines the contact name that appears in the Reported By field of the ticket.
Defines the contact name that appears in the Assignee field of the ticket.
Defines the Priority of the ticket.
Defines the CA Service Desk TEMPLATE name. The proper use of predefined CA Service Desk templates ensures that tickets, generated by CAISDI/med on behalf of the named product, are properly categorized, prioritized, and assigned.
Refers to the SERVER statement that defines the CA Service Desk server that receives tickets that are associated with this product definition.
The crucial specification that is provided is the COMPONENT operand, IDMS. CA IDMS recovery routines always place the character string, IDMS, in the SDWACID field for all CA IDMS abend events. Therefore, this COMPONENT specification indicates that CAISDI/med abend event intercept captures any detected abend event where the concatenation of the SDWACID and SDWASC fields begins with the characters IDMS. The asterisk (*) in the sample initialization statement is a wild card and indicates that any subsequent characters are considered a match condition.
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