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Adding the DEFINE Statement for Each CA Technologies Product

In the ELSSTART member, following the DEFAULTS control statement, include a DEFINE statement for each product that uses this interface. The specific DEFINE parameter values to use are described in product-specific sections in Configuring CA Technologies Products for CAISDI. You can specify these DEFINE control parameters and their values in upper/lower/mixed case. The values are forced to upper case internally. The parameters to be reviewed are:

PRODUCT

Identifies the CA Technologies product that uses this interface. This value must be specified exactly as shown. When any given product accesses the CAISDI/els interface, it identifies itself internally with a fixed product code. This value must match the internal code for CAISDI/els to recognize the caller.

EVENTLIB

Specifies the library where this product's product control member and event members reside. The CAISDI/els event library structure allows several products to share the central event library (CAI.CAIEVENT) or each product can have its own event library. When each CA Technologies product is installed, an alternate event library name can be specified. For each product, specify the same event library name that was used when that product was installed.

PRODCNTL

Identifies the name of the product control member for a given product. This name must be specified exactly as shown. The product control member can optionally be customized for each product. It contains the CA Service Desk pseudo contact and asset names to be used in opening CA Service Desk tickets. The default pseudo contact and asset names are listed under each product in the chapter Configuring CA Technologies Products for CAISDI in this guide.

MASK

(Optional) Specifies a generic range of members containing that product's event definitions. If a product provides a MASK parameter, it must remain exactly as it is specified.