CA Service Desk Configuration › Configuring CA Technologies Products for CAISDI › CA Technologies Products That Support CA Service Desk Integration › CA JARS Resource Accounting

CA JARS Resource Accounting

This product interfaces directly with CAISDI/soap. To enable CA JARS Resource Accounting to work with CA Service Desk, set Position 69 of the OPTION statement in the input Control Statements to “Y”. Any value other than “Y” in position 69 of the OPTION statement is treated as “N”, and CA Service Desk tickets is not opened.

You can also set up the CA JARS Service Desk Option Data Set. This data set is a typical 80-byte fixed-block data set or PDS member. Use this data set to:

• Set the Priority of CA JARS Service Desk tickets
• Send the tickets to an instance of CA Service Desk
• Provide logon/password information for the instance of CA Service Desk

Set the following parameters in the CA Service Desk Option Database:

PRI={1|2|3|4|5}

Sets the priority of the CA JARS Service Desk tickets.

Default: 3

URL={servicedesk_URL}

Sets the web address of the instance of CA Service Desk where the ticket is opened. The default is the value of SD_URL that is set in the CAISDI/soap address space parameters.

UID={servicedesk_Userid}

Sets the user ID that is going to be used to authenticate CA JARS to the instance of CA Service Desk where the ticket is opened. The default value is the value of SD_USER that is set in the CAISDI/soap address space parameters.

PSW={servicedesk_Password}

Sets the password for the User ID indicated in the UID= parameter. This password is used in authenticating CA JARS to the instance of CA Service Desk where the ticket is opened.

These text entries in the CA Service Desk Option Data Set must begin in column 1 of the line. All of the parameters are optional; however, if the UID= parameter is set, the PSW= parameter must also be provided.  In addition, any line in the CA Service Desk Option Data Set that contains an asterisk in column 1 is treated as a comment and is ignored.

Note: All of the keywords and parameter values are case-sensitive. 

The file, once built, is allocated in the CA JARS JCL with the CAISDPRM DD Name. 

A typical Option Data Set would look like this:

*                                                      
* CA Service Desk Optional Parameters                     
*                                                      

URL=http://your.local.com:8080/axis/services/USD_WebServiceSoap?wsdl
UID=servicedesk01                                      
PSW=psw12345                                           
PRI=2                                                  

For more information, see the CA JARS Resource Accounting User Guide.