The following CAISDI/med PRODUCT and EVENT initialization statements define the interaction between CAISDI and CA Deliver to generate CA Service Desk tickets for CA Deliver abends:
/*==================================================================*/
/* Unicenter CA-Deliver Product Interface Definitions */
/* */
/* Define Unicenter CA-Deliver product ABEND events that are to be */
/* captured by CAISDI/med, and how that information is to be */
/* presented in the ticket to CA Service Desk. */
/* */
/* Required customization: */
/* */
/* SERVER CAISDI/med name for Service Desk Server */
/* */
/* */
/* NOTE: Sample values for AFFECTED_END_USER, REPORTED_BY, */
/* ASSIGNEE, and TEMPLATE are valid, provided the */
/* CA Service Desk Administrator loads predefined */
/* templates and contacts. Otherwise, customize these */
/* parameters as directed by the Unicenter Service */
/* Desk Administrator. */
/* */
/*==================================================================*/
PRODUCT CA-DELIVER, /* Product name */+
EVENT=ABEND, /* Event qualifier */+
JOBNAME=RMO*, /* Product JOB names */+
AFFECTED_END_USER=System_Deliver_User, /* Affected End User */+
REPORTED_BY=System_Deliver_User, /* Reported by for tickets */+
ASSIGNEE=System_Deliver_User, /* Assigned contact name */+
PRIORITY=3, /* Priority for tickets */+
/* TEMPLATE= CA-Deliver,Priority unassigned', /* template name */+
SERVER=USDSRV01 /* Direct request to this server */
EVENT ABEND, /* Capture ABEND events */+
PRODUCT=CA-DELIVER, /* Associated Product */+
COMPONENT='DLVR RMO*', /*Unicenter CA-Deliver component*/+
JOBNAME=RMO*, /* Product JOB names */+
EXCLUDE=((0522,),(X'522',)) /* Ignore session time-outs */
This example shows how the PRODUCT and EVENT statements are used to activate the capture of abend events for CA Deliver. These statements also define the CA Service Desk attributes to be associated with the tickets that are opened as a result of the abend event.
The parameters define the names of predefined CA Service Desk specific entities that are assigned to any generated tickets. The CA Service Desk administrator predefines these named entities on the target CA Service Desk server.
Defines the product, in this case CA Deliver.
Indicates that the events associated with this PRODUCT definition are abend events.
Defines the job names to which this product statement applies. In the preceding sample, all jobs beginning with “RMO*” would qualify for the processes that are defined for this product statement.
Defines the contact name that appears in the Affected End User field of the ticket.
Defines the contact name that appears in the Reported By field of the ticket.
Defines the contact name that appears in the Assignee field of the ticket.
Defines the Priority of the ticket.
Defines the CA Service Desk TEMPLATE name. The proper use of predefined CA Service Desk templates ensures that tickets, generated by CAISDI/med on behalf of the named product, are properly categorized, prioritized, and assigned.
Refers to the SERVER statement that defines the CA Service Desk server that receives tickets that are associated with this product definition.
Contains the crucial COMPONENT operand that is used to match this event statement with the actual event. For CA Deliver, this is set to the value “DLVR RMO*”. This operand must be entered exactly as it is coded in this example.
Note: The space between DLVR and RMO is significant.
Defines the CAISDI/med product that is associated with the abend events captured. This PRODUCT name specification that makes the connection back to the CAISDI/med PRODUCT initialization statement.
CA Deliver recovery routines places the character string “DLVR RMO” in the SDWACID field for all CA Deliver abend events. COMPONENT indicates that CAISDI/med abend event intercept captures any detected abend event where the concatenation of the SDWACID and SDWASC fields begins with the characters “DLVR RMO”. The asterisk (*) in the sample initialization statement is a wild card and indicates that any subsequent characters are considered a match condition.
Defines the jobs where the abend event can occur. In the sample, RMO* is coded so that all intercepted abends are processed by this EVENT statement in CA Deliver jobs such as RMOSTC and RMODBASE. The JOBNAME parameter can be used to restrict the event to a specific job, or masked to handle a range of jobs. The JOBNAME parameter is also useful if multiple copies of CA Deliver are operating in a single z/OS operating system image. In this situation, separate JOBNAME parameters can direct and categorize CA Service Desk tickets from each CA Deliver address space.
Lists abend/reason code combinations for CA Deliver that are ignored for problem reporting. In the sample, the S522 abends are eliminated because they are normal in CA Deliver for XMS session time-outs.
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