Contact your local CA Service Desk administrator to determine the URLs for the CA Service Desk server. This information is used in configuring CAISDI/soap server in Step 7. You need two URLs:
The CAISDI/soap server communicates with CA Service Desk through its Web Services. Unless the server running CA Service Desk has been configured otherwise, your URL must include a TCP/IP port specification of “8080”. For example:
http://your.local.com:8080/axis/services/USD_...
To view the tickets that have been opened, use a URL like the following in your web browser:
http://your.local.com:8080/CAisd/pdmweb.exe
If you are coding literal IP addresses in a URL in an IPv6 environment, do not code an IPv4 address as an IPv4-mapped IPv6 address. The code creates the IPv4-mapped IPv6 address if necessary.
If coding a literal IPv6 address in a URL, code the address as a literal ipv6-url as defined in RFC2732. Enclose the literal IPv6 address in square brackets and any optional port designation outside the brackets. For example:
[3ffe:2a00:100:7031::1]:8080
Where possible, specify host names rather than using literal IP addresses.
If you plan to use Secured Sockets (SSL), then tell your local CA Service Desk administrator that you need a URL for HTTPS communications. Unless the server running CA Service Desk has been configured otherwise, your URL must include a TCP/IP port specification or “8443”.
For example, if you are using HTTPS to access your CA Service Desk, you can use the following URL for CAISDI:
https://your.local.com:8443/axis/services/USD_...
To view the tickets that have been opened, you would use a URL like the following in your web browser:
https://your.local.com:8443/CAisd/pdmweb.exe
This step is complete when you have the URL of the target CA Service Desk server.
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