Sites running CA SDM can have any of the following job management products, Release 11 or later, automatically open CA SDM tickets:
The CA Workload Control Center products provide enterprise management solution for all IT scheduling environments. This solution includes cross-platform job management cooperative implementations and the mainframe-centric business models.
Through integration with the CA SDM, the z/OS Job Management engines provide a “Service Aware” paradigm for workload management. The automatic generation of problem tickets for job and application health events expedites the notification and resolution of complex issues and eliminates the need for manual data entry when problems occur. The CA SDM uses web services technology to enable a self-management methodology for Enterprise Job Management.
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