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Troubleshooting Guide › Runtime Issues › Identity Management Issues › Common Provisioning Errors › Cannot Provision to Salesforce

Cannot Provision to Salesforce

Symptom

When provisioning to Salesforce, the following message appears:

Error: Salesforce CRM Content User is not allowed for this License Type

Solution

Do the following:

  1. Login to Salesforce.
  2. Navigate to the user setup menu.
  3. In the quick find section, type CRM.
  4. In the search results, click the Settings link, and then clear the Enable Salesforce CRM Content option.