Manage Services › Maintain Services › Inactivate Services

Inactivate Services

You inactivate a service to revoke access from the customer. You can activate as required, for example, when a customer makes a bill payment that was overdue.

Note: For information about how to activate a service see Activate Services.

Follow these steps:

1. Log in to the service portal.
2. Click Requests, Manage Services, Maintain Service.

   The Maintain Service form opens.

3. Select a service.
4. Select Inactivate from the Action drop-down list.
5. Click Submit.

   You receive an email confirming that the service is inactivated.