Administering Critical Events › Understanding Configuration Manager › Viewing and Responding to Alerts in the Management Command Center

Viewing and Responding to Alerts in the Management Command Center

The Management Command Center displays alerts by alert queue or for a managed object. This may occur automatically based on the current Unicenter MCC perspective or your previous Unicenter MCC activity. You can also display alerts manually by selecting a viewer from the context menu.

By Alert Queue

Alert queues can be for departments like Accounting, Research and Development, and Marketing. Or, they can be for geographical areas like Eastern and Western regions. You define the queues that are meaningful to your business. Alerts in each queue are shown separately from alerts in all other queues.

When Alerts is selected from the drop-down list above the left pane of the Management Command Center, a list of alert managers appears. You can expand each alert manager to display alert queues. The left-pane list lets you display alerts in the right pane for each queue individually, or a status bar chart for a selected manager.

• Alerts are displayed in the right pane when you select an alert queue in the left pane. Alerts in that queue are shown in the Alert Queue Records right-pane view.
• A context menu lets you perform many actions involved in resolving alerts. By right-clicking an alert you can acknowledge it, transfer it to another queue, open a Service Desk request, and more.
• A bar chart of alert statistics for all queues appears in the right pane when you right-click a server in the left pane and choose Viewers, Summary. The chart contains bars that represent each queue. The length of the bars shows the relative number of alerts in each queue, and the color represents the highest priority for alerts in that queue, as indicated by the legend.

For a Managed Object

Alerts associated with a managed object in the Topology view are displayed when you right-click the object and choose Alert Viewer from the context menu. Periodically, an association daemon polls the alert table for unassociated alerts and links them to their origin node.

More information:

What Are Alerts?

How Alert Management Works

Integrating with Unicenter Service Desk