Administering Critical Events › Understanding Configuration Manager › Integrating with Unicenter Service Desk

Integrating with Unicenter Service Desk

CA NSM provides a connection to Unicenter Service Desk (Service Desk), which is a customer support application that manages calls, tracks problem resolution, shares corporate knowledge, and manages IT assets.

The integration with Service Desk is through the Alert Management System (AMS) and the Management Command Center (Unicenter MCC) interface. The connection is installed automatically with CA NSM. Interaction with the Service Desk reduces the workload of the customer support staff because some manual tasks are eliminated.