Besides class and queue profiles, alerts have other profiles that you define as objects.
Display attributes specify how alerts appear on the Management Command Center. Available attributes include foreground and background color, blinking text, reverse video, and more. Display attributes give alerts a consistent look and help limit possible display combinations.
(Optional) User actions are designed to run commands automatically in response to alerts, and manually from the context menu in the Management Command Center. User actions can run scripts, executables, commands, and so on. User actions are optional.
(Optional) Action menus are custom submenus for the context menu in the Management Command Center. These submenus list commands that you defined as user actions. By customizing the context menu, you can run commands quickly, without having to open a command prompt.
The alert global definition specifies properties that apply to all alerts and to the Alert Management System as a whole.
(Optional) User data is site-specific information that is added to an alert. Examples of user data are customer name, contact information, location of a server, hardware owner, and so on. When an alert is created, a user exit function attaches the user data. All alert properties are available to the exit function to determine the content of the user data.
(Optional) Escalation increases the attention that an alert receives. You specify the situations that cause escalation, like age of the alert, time since acknowledgement, and number of duplicate alerts. You also specify what should be done when escalation occurs, like running a command, changing the appearance of the alert on the Management Command Center, and increasing the urgency of the alert.
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