Support for DMI, MOM, and SCOM › Desktop Management Interface (DMI) › How the SCOM Integration Works

How the SCOM Integration Works

The CA NSM Integration with System Center Operations Manager discovers SCOM servers and managed PCs so that you can see the status of SCOM entities in CA NSM WorldView. The integration also updates the SCOM health status of these entities in WorldView, and sends SCOM alerts to the CA NSM Event Log. The process happens like this:

• WorldView Auto Discovery runs on your SCOM network to populate your MDB.

  Note: You must know the name of and have Ops admin privileges on the Root Management Server (RMS) of your SCOM domain. In addition, the CA NSM Manager must be in the same domain in order for authentication and discovery to take place.

• SCOM Discovery communicates with SCOM and classifies entities according to their roles as SCOM management servers, gateway servers, and agent or agent-less managed PCs. A SCOM object is created for each role that a computer plays.

  To keep SCOM information current, run SCOM Discovery at regular intervals.

  Note: The discovery process adds WorldView classes and icons for the objects it creates. After discovery, restart the RMI server (rmi_server) so that the icons are displayed correctly.

• The SCOM Integration organizes SCOM entities into Business Process Views called Ops Management Views. One view groups entities according to their roles. Other views group SCOM entities based on their severity.

  SCOM entities are visible in the left-pane Topology view of the Management Command Center. From there you can view actual SCOM alerts, filter out ones you are not interested in, and acknowledge or resolve alerts.

• The SCOM Integration interfaces with Operations Manager, collects SCOM alerts, and sends them to the Event Log. The alerts are converted into the format of Event messages. You can use Event message records and actions to identify important SCOM alerts and act upon them.
• The SCOM Integration updates SCOM alerts. Use the SCOM GUI in the Unicenter MCC to acknowledge an alert, assign someone to fix the situation that caused an alert, and indicate the progress toward resolving the situation.
• When an alert is updated through the Unicenter MCC, it is also updated in Operations Manager.

  Note: In order for the update on the Microsoft side to be successful, the user logging into SCOM through the alert viewer must be in the SCOM Administrators group on the node where Operations Manager is running.