MOM alerts contain a resolution state value, which indicates what is being done to resolve the situation that caused the alert. Unicenter Management for MOM uses the resolution states and the severity to determine the status of servers and managed PCs in WorldView. The color of objects indicates whether the status is normal, warning, critical, or down.
The following table shows how the default MOM resolution states are equated to WorldView status:
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MOM Resolution State |
WorldView Status |
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0 (New) |
Depends on severity:
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85 (Acknowledged) |
Warning |
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170 (Level 1: Assigned to help desk or local support) |
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180 (Level 2: Assigned to subject matter expert) |
Warning |
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190 (Level 3: Requires scheduled maintenance) |
Warning |
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200 (Level 4: Assigned to external group or vendor) |
Warning |
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255 (Resolved) |
Normal |
The online Management Command Center help contains the following procedures for using MOM Management:
CA NSM integrates with Microsoft's System Center Operations Manager 2007 (SCOM).
SCOM delivers operations management by providing event management, proactive monitoring and alerting, reporting, health state, and trend analysis. It helps administrators monitor and manage the events and performance of Windows systems.
The integration between SCOM and CA NSM provides a central location for performing management functions. You can use WorldView to see the status of SCOM servers and managed PCs addition and to view and update SCOM alerts. When you update an alert using CA NSM, the change is also reflected on the Microsoft side. You can also view SCOM alerts as CA NSM events on the Event Console.
Note: CA NSM provides integration kits to both of Microsoft's management applications, Microsoft Operations Manager (MOM) and System Center Operations Manager 2007 (SCOM). Although the integrations to MOM and SCOM can coexist on the same management server, each one integrates only with its Microsoft counterpart.
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