Troubleshooting › Agent Installation on Solaris Fails with an Error

Agent Installation on Solaris Fails with an Error

Symptom:

The agent installation on Solaris 10 failed with the following error in the log file:

ld.so.1: setup: fatal: libCstd.so.1: version `SUNW_1.4.2' not found (required by file /opt/CA/DSM/capki/setup)
ld.so.1: setup: fatal: libCstd.so.1: open failed: No such file or directory Killed
/opt/CA/DSM/capki/setup install caller=CAITCM verbose env=all failed with return code = 137
11:43:58 !!  Script executed with error: 137
Script or command "capki/pkiInst" failed with exit code 137.
Reason:The script or command encountered a problem.
Action: Find further details in the installation log file /opt/CA/SharedComponents/installer/log/ca-dsm.log.

Solution:

The agent installation on Solaris 10 failed because the libCstd library version is incompatible. To resolve this problem, install the Solaris OS patch 119964-12 or later.

Remote Control on Windows 8 and 8.1 Secure Mode

Symptom:

Remote Control on Windows 8, Windows 8.1, Windows Server 2012, and Windows Server 2012R2 supports all the connection modes except Secure control mode.

Solution:

A solution is in progress and planned for our next major release.