Troubleshooting › Error While Loading Shared Libraries on a Newer 64-bit Linux OS

Error While Loading Shared Libraries on a Newer 64-bit Linux OS

Symptom:

Some of the DSM features (such as cfSysTray, remote control connection, dsm properties) do not work properly on newer 64-bit Linux operating systems. For example, when I run cfSystray, the following error message appears:

[root@hostname]# cfsysTray show
cfSysTray: error while loading shared libraries: libgtk-x11-2.0.so.0: wrong ELF class: ELFCLASS64.

Solution:

DSM is a 32-bit application and requires 32-bit version OS libraries. DSM commands failed because the 64-bit Linux operating system does not include 32-bit OS libraries. By default, these libraries are not installed on the newer 64-bit Linux operating systems.

To install the required libraries, see CA Support or contact your system administrator.