How to Configure and Monitor the Client Automation Infrastructure Health › Manage and Track the Status of Alerts from WAC

Manage and Track the Status of Alerts from WAC

Alert Display

When a new alert is raised, you can see a notification in the system status portlet of the domain node in the DSM explorer. This notification has a hyperlink which launches WAC and takes the user to the Alerts page when the unified login is enabled. Apart from the hyperlink, see a count of the newly raised alerts. The count is the sum of alerts in New and Remediation Failed states.

To configure the unified login for WAC:

Follow these steps:

1. Navigate to WAC Config.properties file 'DSM\Web Console\webapps\wac\WEB-INF\classes\com\ca\wac\config\'
2. Set the value of attemptUnifiedLogin to true.
3. Restart tomcat.

   Caf stop tomcat
   

   Caf start tomcat
   

The unified login for WAC is now configured.

You can configure the link of WAC for alert display.

Follow these steps:

1. Navigate to Control Panel, Configuration, Configuration Policy, Policy Name, DSM, Health Monitoring, Alert Display, and WAC.
2. Configure the link to the WAC alerts page.

   Default: http://localhost/wac?context_launch_class=DSMHMAlert

   Note: Replace the localhost with wac machine hostname.

Manage and Track the Status of Alerts from WAC

Manage alerts from WAC by adding notes and updating its state to New, Follow-up or Cleared.

Follow these steps:

1. Navigate to Alerts.

   The alerts page is displayed.

2. Select an alert or multiple alerts and select Update or Delete.

   The dialog opens.

   • To update, change alert(s) status from the drop-down option:

     New

     Specifies the alert as new.

     Follow-up

     Specifies the alert for follow-up.

     Cleared

     Specifies the alert state as cleared.

   • To delete, select the alerts and confirm delete.

     Note: You can select the delete all option to delete all the alerts.

3. Update Notes with useful information to track the status of the alert.
4. View Alert Remediation details such as Remediation Status, Remediation Script, Remediation Script Params.

The alerts are now updated or deleted.

Note: You can track, update, and delete the alerts from Domain Manager level only. All HM alerts on the Enterprise Manager are read-only.