Diagnostics and Troubleshooting › Software Contents Download Job Fails › Missing Proxy Server Details

Missing Proxy Server Details

Symptom:

If the DSM installation resides behind a proxy server, the automatic software contents download job may fail due to missing proxy customization.

Solution:

The proxy server details must be updated in the Common Configuration Policy before the software content download job connects to the server.

1. Navigate to Control Panel, Configuration, Configuration Policy in the DSM Explorer

   The existing configuration policies appear.

2. Select the policy you want to modify and navigate to DSM, Manager, Software Contents Download.

   The Software Content Download configurations appear.

3. Add the proxy details such as the server name, port, user and password.
4. Seal the configuration.

   Contents download can connects through the proxy server and complete the software download.