CA Clarity Service Connect › CA Clarity Service Connect Remedy Administrator User and Privileges

CA Clarity Service Connect Remedy Administrator User and Privileges

The CA Clarity Service Connect add-in provides a new CA Clarity PPM user named Remedy Administrator. This user is included with the Remedy Admin User role. Any CA Clarity PPM user can be granted the appropriate rights to fill this role.

User attributes

The Remedy Admin User role includes the following attributes:

First Name

Default: Remedy

Last Name

Default: Administrator

Full Name

Default: Remedy Administrator

Login Name

Default: remedyadmin

Email Address

The email address of the Remedy Admin user that the process uses to send administrative messages.

User privileges

The CA Clarity PPM Remedy Administrator has the following privileges:

• Access to process administration with read/write access to the Default Remedy Clarity Integration Process.
• Access to the Processes page to start new instances of the Default Remedy Clarity Integration Process.
• Access to the Reports and Jobs page with ability to schedule a process using the Execute Process job function.
• Access to the Incidents page and the ability to work with any incidents assigned by the process.