CA Clarity Service Connect

CA Technologies Clarity Service Connect is an add-in that connects CA Clarity PPM with BMC Remedy Service Desk (Remedy). This option transfers cases from a Remedy server to a CA Clarity PPM server as incidents where you can determine effort, costs, and customer charges. You can also achieve the following goals:

Track internal service requests. CA Clarity PPM can help you understand how those requests impact IT resources and the investments that they support.
Track and predict the incident-related costs of investments and projects that are managed in CA Clarity PPM.
Monitor investment health by tracking the volume and severity of incidents.
Manage the allocation and assignment of resources that work on unplanned incidents.
Convert one or more incidents into planned work as CA Clarity PPM tasks or projects.
Use one system for tracking the time and effort that is associated with IT resources for cases, incidents, and project work.

This section contains the following topics:

The CA Clarity Service Connect Incident Process

CA Clarity Service Connect Remedy Administrator User and Privileges