CA Clarity Service Connect Setup and Installation › The Default Remedy Clarity Service Connect Integration Process › Fault Handling During Remedy Connection

Fault Handling During Remedy Connection

You can incur errors during the connection and transfer of cases from Remedy to CA Clarity PPM incidents. The possible errors appear in the following list with explanations about their handling by the Default Remedy Clarity Integration Process:

• The Remedy resource that is attached to the incoming case does not exist in CA Clarity PPM.

  Handling: The incident is created and assigned to the Remedy Admin user. A message is logged in the process context. All such messages are mailed in a single batch to the Remedy Administrator.

• The Remedy category that is attached to the incoming case does not exist in CA Clarity PPM.

  Handling: A new incident category is created with the specified name. A warning message is logged that states that the new category was created.

• The generic incident XOG error.

  Handling: The error is logged and the CA Clarity PPM incident is not created or updated.