CA Clarity Service Connect Setup and Installation › The Default Remedy Clarity Service Connect Integration Process › Configure the Default Remedy Clarity Integration Process

Configure the Default Remedy Clarity Integration Process

The Default Remedy Clarity Integration Process is designed to appeal to the widest possible audience. However, your company likely has unique requirements. You can configure this process to meet your company needs.

Configure the Default Remedy Clarity Integration Process to operate in your environment. To facilitate custom action process development, you can modify custom action scripts while the process is in Active mode or running.

Note: Save a copy of the process before configuring it. The copy allows you to restore the process settings if necessary. Click Save As, enter a different Process Name, ID, and Description for the process copy, and then click Save.

Follow these steps:

1. Open the Administration Tool.
2. Open the Data Administration menu, and click Properties.
3. Click the name for the Default Remedy Clarity Integration Process.
4. From the Properties menu, click Steps.
5. For each step, perform the following substeps:
   1. Click the step name.
   2. In the Actions section, click Edit Custom Script.
   3. Open the Properties menu, and click Custom Script Parameters.
   4. Enter the appropriate values:

      Step 1: Get Remedy Cases

      RemedyMidTierURL

      Defines the URL of the Remedy Mid-Tier application (including protocol, host address and port).

      Example: http://remedyweb.bigcorp.com:8080

      RemedyHost

      Defines the Remedy Action Request System server host address. This is not necessarily the same host used in the Mid-Tier URL.

      Example: remedy.bigcorp.com

      RemedyUsername

      Defines the username used to invoke the Remedy web service for reading Help Desk cases.

      RemedyPassword

      Defines the password for the Remedy user.

      Step 2: Create Incidents

      XOGURL

      Defines the application URL (including protocol, host address and port).

      Example: http://myApp.bigcorp.com

      XOGUsername

      Defines the user name for invoking the XOG web service for creating incidents.

      XOGPassword

      Defines the password for the XOG user.

      RemedyAdmin

      Defines the username of the user performing the Remedy Administrator role.

      Example: remedyadmin

      Step 3: Send Email

      EmailFrom

      Defines the email address from which notifications from in the process are sent.

      EmailFromName

      Defines the name associated with the email address above.

      EmailTo

      Defines the email address to which notifications from the process are sent.

   5. Click Save and Exit.
6. Open the Default Remedy Clarity Integration Process.
7. From the Properties menu, click Validation.
8. Click Validate All and Activate to check for errors and activate the process.

   Note: There should be no validation errors in the default process. For any validation errors, address them prior to continuing.